Your Privacy Matters
at jeetwoy

1 Information We Collect

jeetwoy collects personal data from you in several ways throughout your use of the platform. The categories of data we collect are as follows:

1.1 Registration Data

When you create a jeetwoy account, we collect the information you provide during the registration process, which includes:

• Full legal name
• Date of birth (for age verification purposes)
• Residential address in Bangladesh (city, district, full address)
• Email address
• Mobile phone number
• Username and encrypted password

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may request and collect copies of government-issued identity documents, including your National Identity Card (NID), passport, or driving licence. We may also request proof of address and proof of the payment method used for deposits.

1.3 Financial Data

When you make deposits or request withdrawals, we collect transaction data necessary to process those payments. This includes your bKash, Nagad, Rocket, or Upay mobile banking number, or partial card details (for Visa and Mastercard transactions). We do not store full card numbers on our servers — all card payment data is processed through our PCI-DSS compliant payment partners.

1.4 Gaming Activity Data

We record all gaming activity associated with your account, including games played, bet amounts, win and loss records, bonus usage, and session duration. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud detection.

1.5 Technical and Device Data

When you access jeetwoy, we automatically collect certain technical data from your device and browser, including:

• IP address and approximate geographic location (derived from IP)
• Browser type and version
• Operating system and device type
• Pages visited and navigation paths within jeetwoy
• Date and time of each visit and session duration
• Referring website or URL (if applicable)

1.6 Communications Data

If you contact jeetwoy via live chat, email, or any other support channel, we retain a record of that communication and your contact details. This allows us to track the history of your enquiries and provide consistent support.

2 How We Use Your Data

jeetwoy uses the personal data we collect for the following purposes:

3 Legal Basis for Processing

jeetwoy processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform our contract with you — specifically, to operate your player account, process your deposits and withdrawals, and deliver the gaming services you have requested.
• Legal Obligation: Processing that is required to comply with applicable legal and regulatory obligations, including age verification, anti-money laundering (AML) checks, and responses to lawful requests from public authorities.
• Legitimate Interests: Processing that is necessary for the legitimate interests of jeetwoy, including fraud prevention, platform security, responsible gaming monitoring, and improving our services — provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing that is based on your freely given, specific, and informed consent — primarily marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

4 Data Sharing & Third Parties

jeetwoy does not sell or rent your personal data to any third party. We may share your data with the following categories of trusted third parties, strictly for the purposes described in this policy:

• Payment Processors: We share the financial data necessary to process your deposits and withdrawals with our payment partners, including bKash, Nagad, Rocket, Upay, and card payment processors. These partners are contractually bound to process your data only for the specific purpose of completing your transaction.
• Game Content Providers: The casino games available on jeetwoy are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as session tokens and bet outcomes) necessary to deliver gameplay. They do not receive your full personal profile.
• Identity Verification Services: To comply with our KYC obligations, we may share your identity documents and registration data with third-party identity verification service providers who process this data on our behalf under strict data processing agreements.
• Fraud Detection Partners: We may share device data, IP addresses, and behavioural signals with specialist fraud detection providers to identify and prevent fraudulent activity on the platform.
• Legal and Regulatory Authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of jeetwoy, our players, or the public.
• IT Infrastructure Providers: Our platform is hosted on secure cloud infrastructure. Our hosting and technical service providers may have access to the systems in which your data is stored, but are bound by strict confidentiality and data processing agreements.

5 Cookies & Tracking Technologies

jeetwoy uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. The following categories of cookies are used on jeetwoy:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as secure login sessions, account authentication, and remembering your preferences during a session. These cookies cannot be disabled without significantly impairing your use of jeetwoy.
• Performance & Analytics Cookies: These cookies collect anonymised information about how players use jeetwoy — such as which pages are visited most frequently and whether users encounter error messages. This data is used to improve the platform's performance and usability. No personally identifiable information is collected by these cookies.
• Functional Cookies: These cookies allow jeetwoy to remember your preferences and settings between sessions, such as your preferred language, time zone display settings, and responsible gaming tool configurations.
• Targeting & Marketing Cookies: These cookies may be used to deliver promotional content that is relevant to your interests based on your browsing activity on jeetwoy. They are only deployed where you have provided consent to receive marketing communications.

You can manage or delete cookies by adjusting your browser settings at any time. Please note that disabling strictly necessary cookies may prevent you from accessing certain features of jeetwoy. For detailed guidance on managing cookies in your browser, refer to your browser's help documentation.

6 Data Retention

jeetwoy retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

• Active Account Data: Personal data associated with an active player account is retained for the full duration of the account's existence on the platform.
• Closed Account Data: Following account closure, jeetwoy retains your registration data, KYC documents, and transaction history for a minimum period of five (5) years from the date of closure. This retention is required to meet anti-money laundering and financial record-keeping obligations.
• Gaming Activity Data: Detailed records of your gaming sessions, bet history, and win/loss data are retained for a minimum of five (5) years for dispute resolution and regulatory compliance purposes.
• Communications Data: Records of your support interactions and communications with jeetwoy are retained for three (3) years from the date of the last interaction.
• Marketing Data: If you have opted in to marketing communications, your contact details and communication preferences are retained until you opt out or request deletion, at which point they are removed from our marketing distribution lists within 30 days.

Upon expiry of the applicable retention period, your personal data is securely deleted or anonymised in accordance with our data disposal procedures.

7 Your Privacy Rights

As a player on jeetwoy, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the jeetwoy support team via live chat or email at [email protected].

• Right of Access: You have the right to request a copy of the personal data that jeetwoy holds about you. We will provide this information within 30 days of receiving a verified request.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly via your account settings. For KYC document corrections, please contact the support team.
• Right to Erasure: You may request that jeetwoy delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. Please note that this right is subject to exceptions where retention is required by law (for example, for AML compliance purposes).
• Right to Restriction: You may request that jeetwoy restricts the processing of your personal data in certain circumstances, such as while a dispute regarding the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on jeetwoy's legitimate interests. We will honour such objections unless we can demonstrate compelling legitimate grounds for the processing that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (primarily marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

8 Data Security

jeetwoy takes the security of your personal data seriously and employs a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and jeetwoy's servers is encrypted using industry-standard 256-bit SSL/TLS protocols.
• Encrypted Data Storage: Sensitive data — including passwords and KYC documents — is stored in encrypted form on our secure servers. Passwords are hashed using a strong one-way hashing algorithm and are never stored in plain text.
• Access Controls: Access to personal data within jeetwoy's internal systems is restricted to authorised personnel only, on a strict need-to-know basis. All internal access is logged and audited.
• Firewall and Intrusion Detection: Our platform infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection systems that monitor for suspicious activity in real time.
• Secure Payment Handling: Card payment data is handled exclusively by PCI-DSS compliant payment processors. jeetwoy does not store full card numbers on its own servers at any point.
• Regular Security Audits: jeetwoy conducts periodic security reviews and vulnerability assessments to identify and remediate potential weaknesses in our systems.

While jeetwoy employs robust security measures, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying jeetwoy immediately if you suspect any unauthorised access to your account.

9 Children's Privacy

jeetwoy is strictly an 18+ platform. We do not knowingly collect, process, or store personal data belonging to any individual under the age of 18. Access to jeetwoy by persons under 18 years of age is prohibited under our Terms & Conditions and our Responsible Gaming Policy.

All players are required to confirm that they are aged 18 or above at the point of registration. jeetwoy reserves the right to request documentary proof of age at any point during the account lifecycle. Any account found to belong to a person under the age of 18 will be closed immediately, all associated data will be deleted (subject to any overriding legal retention obligations), and any deposits will be returned where technically possible.

10 Changes to This Policy

jeetwoy reserves the right to update or amend this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated effective date. Where changes are material — for example, where we introduce a new category of data collection or a new purpose for processing — we will make reasonable efforts to notify registered players via email or by displaying a prominent notice on the platform prior to the changes taking effect.

Your continued use of jeetwoy following the publication of any amendment to this Privacy Policy constitutes your acknowledgement and acceptance of the revised terms. If you do not agree with the changes, you must stop using jeetwoy and may request account closure by contacting the support team.

We recommend reviewing this Privacy Policy periodically to stay informed about how jeetwoy protects your personal data. The date of the most recent review is displayed at the top of this page.

11 Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which jeetwoy handles your personal data, please do not hesitate to contact us. Our support team handles all privacy-related enquiries with the highest priority.

• Email: [email protected] — Please include "Privacy Enquiry" in the subject line of your message so that it is directed to the appropriate team.
• Live Chat: Available 24 hours a day, 7 days a week via the jeetwoy platform. Live chat is the fastest way to reach our support team for urgent privacy concerns.
• Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 14 business days. For formal data subject access requests, the 30-day response window described in Section 7 applies.
• Timezone: All support operations run on Bangladesh Standard Time (BST, UTC+6).